Groups and Agencies

Check the conditions below for group bookings:

By sending the voucher with the reservation confirmation via email, wherever it may be, the hotel is not responsible for errors in scheduling, with the customer being fully responsible for checking the information.

Reservation confirmation will be upon payment of a deposit of 30% of the total amount or more via credit card, bank deposit, transfer between banks or pix within a time limit to be agreed. Remaining balance must be paid within 20 days before check-in date.

Following federal legislation, minors under 18 must always travel with personal documents. If they are not accompanied, they must present authorization from their parents or guardians, and this must be presented at the hotel reception upon check-in.

The absence of personal documents makes check-in impossible, but does not exempt the customer from paying for a no-show.

We provide luggage storage at no additional charge.

Available at reception to borrow: sewing kit, hairdryer and disposable cups. Ironing board and iron available at the end of the hallway on each floor. The standard energy used in our hotel is 110V/60Hz and some apartments may have 220V sockets that will be identified.

Smoking is not permitted in the apartments and other areas of the hotel. We apply a fee for cleaning the apartment if traces or odor of cigarettes are observed.

Tourism tax: R$ 2.90 per person per night and 10% service fee (optional at check out).

Failure to know the above policies does not exempt you from responsibility for possible problems that may occur.

FREE POLICY

• For every 15 paying guests, the next guest is free.
• Children up to 05 years old are free, as long as they are accompanied by two paying guests and accommodated in the same bed. Courtesy valid for only one child per apartment.

SIGN PAYMENT DEADLINES 

• Prepayment of 30% of the total reservation to guarantee it within an agreed period.
• Payment of the remaining balance up to 20 days before the check-in date.

RESERVATION CHANGE OR CANCELLATION DEADLINE

• Deadline for changing the reservation date is 30 days prior to check-in.
• Deadline for cancellation without penalty is 30 days prior to check-in date.
• Cancellation between 15 and 30 days before the check-in date is subject to a fine of 20% of the amount paid.
• Cancellation less than 15 days before the check-in date will incur a fine of 100% of the amount paid.

For Brazilians: it is mandatory to have an Original Identity (RG) with an issuance period of up to 10 years or a passport with a current date.

National Driving License (CNH) is only accepted in Brazilian territory and is not valid in Paraguay. Birth certificate and professional identity (CRM, OAB, CREA, Military Card, among others) are also not accepted.

For unaccompanied minors under 18: in addition to the documents mentioned above, parental authorization issued in a specialized forum and authenticated by a notary is also required.

It is not the hotel's responsibility to verify the documents mentioned above.

• Credit card in installments.
• Bank deposit.
• Transaction between banks.
• PIX

Pix key: 79132718000191

Santander Bank: 033
Aug: 0673
C / c: 13003079-5

Tarobá Express Account:

PIX Key: 79132718000272
Santander Bank: 033
Aug: 3601
C / c: 13005075-1

1. Free Buffet:

• We offer an all-you-can-eat buffet option, providing a variety of dishes to suit the preferences of all participants.

2. Drinks on the Side:

• Drinks are not included in the meal price and will be charged separately.

3. Scheduled Time:

• Group meals should be scheduled between 19pm and 00pm to ensure efficient service and a pleasant experience for all participants.

4. Full Payment in Advance:

• Full payment of the agreed amount must be made in advance to confirm the reservation.

5. Courtesy:

• We offer a courtesy for the group, where 1 person is exempt from payment for every 15 paying guests.

• Complimentary for children up to 5 years old

6. Cancellation or Rescheduling:

• Cancellation or rescheduling requests must be made at least 36 hours in advance to guarantee a full refund or the possibility of rescheduling the reservation.

These policies have been established to ensure a pleasant and efficient experience for groups, as well as to provide transparency and flexibility in exceptional cases. We appreciate our customers' understanding and cooperation.