Frequently asked questions
See the answers to the most frequently asked questions about accommodation in Tarobá.
Our guests can stay in their apartments until 11:00 am, for check-out after this time it is necessary to check availability with our reception. Check-in is available from 14pm. The maximum time allowed for arrival is 00:03 in the morning of the following day. If the guest does not arrive by this time, without any justification the reservation is closed and the apartment is made available for sale again. Inform the reservations department in case of early morning arrivals.
Our reception is available to welcome guests 24 hours a day.
Our structure has a gym, swimming pool located on the fifth floor and overlooking the city, open from 10:00 am to 22:00 pm, fiber optic internet, USB sockets, luggage storage, breakfast room with panoramic views of the city and Paraguay, large games and kids area, complete with massage chairs and ATM, bar opening hours from 11am to 00pm, souvenir shop, waiting rooms, baby pantry equipped with microwave and electric kettle, baby changing room, ironing board each floor at the end of the corridor, chapel, parking at extra cost, subject to space availability. The hotel also has a Combo Iguassu reception agency desk for assistance and purchasing tours in the city (Tickets, Restaurants and Transport). And there is also an exchange office next to the reception.
Upon check-in, each guest will receive an Internet Control ticket containing Username and Password to connect to the TAROBA HOTEL network. Each control allows you to connect up to 4 devices to our WI-FI and thus enjoy the best fiber optic broadband connection available for the convenience of our customers.
Breakfast is available from 06:00 am until 10:00 am, providing flexible hours for our guests to feel more at ease when eating their meal.
The Tarobá Hotel offers a breakfast buffet with approximately 50 itens, which is more than what other hotels of a similar category offer. We have several options of breads, pies, cakes, cold cuts, fruits, cereals, coffee, tea, milk, juices and yogurts. Our buffet also has light, gluten-free and lactose-free products. The food is fresh and prepared daily. Items such as juices are made from the fruit pulp itself and have a natural sweetener, but sugar and sweetener are also offered for those who prefer a sweeter flavor.
All hotel apartments have an electronic safe for guests to store their belongings. Inside each safe there is a manual for the customer to check how to open and close it by entering 4 numbers of their choice.
We have a bar located in the common area of the hotel that also serves room service daily from 17:30 pm to 22:00 pm. We serve drinks and quick snacks.
Tarobá Hotel is not Pet Friendly. However, we have some hotels for pets and Pet Day Care close to our building, such as Pet Tosa Hotel and Casa Pet.
Our reservations department can schedule themed decoration, sparkling decorations and treats for special occasions, but for this to happen, the client must inform us of their interest at least 1 week in advance. For this service there is a extra cost.
In addition to a privileged central location, being close to restaurants, markets, bakeries, pharmacies and conveniences, the Hotel is located next to the Urban Transport Terminal and close to Ponte da Amizade (4,5 km).
Our apartments accommodate 1, 2 or 3 adults plus a 5-year-old child. The Hotel has a few rooms with capacity for 4 people, so to reserve them, consult our reservations department to find out about availability.
The hotel does not have connecting rooms, but in the case of families, inform the reservations department so that they can be accommodated side by side or as close as possible.
All of our rooms have split air conditioning, cable TV, minibar, electronic safe, telephone and hairdryer.
As Tarobá Hotel is a company that cares about the environment and sustainability, one of the several sustainable actions it has implemented is the use of dispensers in the bathrooms to store liquid soap, which is both shampoo and conditioner. If the customer wishes to have the sachet for individual use of the products, they can ask their floor maid or a receptionist, as well as a change of towels.
Our governance prioritizes cleaning the apartments of guests who are leaving the hotel, to prepare them for the arrival of new guests. They then clean the apartments of those who are already staying (we call this cleaning “Remains”). The information provided by reception states that this procedure must be carried out by 16pm. If the guest has a preferred time, they must inform reception or directly the housekeeping staff responsible for the floor. If the guest leaves a “Do Not Disturb” sign on the door, the apartment will not be cleaned. In this case, the guest must request the room to be cleaned at reception.
The voltage at the Hotel's sockets is 110V, but the reception provides transformers, subject to availability.
The Tarobá Hotel is a hotel located in the central area of Foz do Iguaçu, offering a great location for those staying with us. However, given its location and number of apartments, it is not possible to get a good view of the city from all rooms. This aspect is offset by the ease and agility of movement that we provide to our guests, in addition to the beautiful views from our pool, breakfast restaurant and panoramic elevator.
Tarobá considers only 1 (one) child like courtesy up to 5 years old, accompanied by at least 2 paying adults. In the case of a family with more than one child under 7 years of age, only one child is considered as non-paying. For paying children the same rate applies as for adults.
By making a reservation directly with our reservation center, the customer has flexibility in how they pay their daily rates. In low season we charge 1 (one) daily rate. During high season periods, the total amount of the reservation will be charged as a guarantee. The payment options that the hotel offers are: Paypal (we send payment orders), Western Union (international transfers), bank deposit (Itaú), via Pix and credit card.
Accepted brands are Mastercard, Visa, Hipercard, Elo, Amex, Diners, Jcb and Hiper.
Reservations made through intermediaries (websites, agencies, etc.) payment is made directly to them and passed on to the hotel. Therefore, any and all changes must also be requested and confirmed by the company that was responsible for the reservation.
In all hotels there are 3 fees added to the daily rates. One of them is the ISS (Service Tax), a mandatory fee already included in the daily rate. The other two fees - Tourism Tax and Service Tax - are voluntary contributions, presented to guests at Check-in and paid at Check-out according to the guest's wishes and the service received.
Tarobá Hotel operates with the following cancellation policy:
Cancellations can be consulted with the reservations department with the possibility of leaving the credit amount paid to be used on another date within 12 months.
In case of early departure of the contracted daily rates, there will be no refund of the amount paid in advance.
It is not the hotel's responsibility or the guest's right to change dates or cancel the reservation outside the deadlines established in the voucher or described here when requested due to cancellations, illnesses, accidents, weather forecast, canceled events, arrival delays or any unforeseeable case, when there is no control by the hotel and/or the guest over what happened or the situation. These cases, even when proven, will not be considered for cancellations or changes if outside the deadlines in the voucher policies, the website or the rules and regulations available here. This does not exclusively include cases of force majeure, war and natural disaster, whenever proven and made official by the government.
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